FAQ
- Home
- FAQ
FAQ
Categorized FAQ Structure
Frequently Asked Questions – Reverse Osmosis Systems
A Reverse Osmosis (RO) system is a water filtration system designed to remove impurities, contaminants, and dissolved solids from water, producing high-quality, clean water. RO systems work by forcing water through a semi-permeable membrane, which traps unwanted substances while allowing only purified water to pass through.
Our under-sink RO systems are compact and designed for installation under most kitchen sinks in homes or small businesses. They are ideal for any location where access to clean, filtered drinking water is desired.
Yes, our RO systems are designed for easy DIY installation and come with step-by-step instructions. However, if you’d like assistance, we also offer professional installation services in select markets.
With our professional installation service, one of our licensed plumbers will come to your home, install the RO system under your sink, and ensure everything is set up correctly. Once you schedule an appointment, our team will handle the rest.
Yes, all our professional installers are licensed plumbers with experience installing RO systems. They’ll ensure your system is installed properly and meets all local plumbing standards.
To find out if installation is available in your area, simply enter your zip code during the checkout process or reach out to our customer service team, who can confirm availability.
Professional installation typically takes between 1-2 hours, depending on the specifics of your plumbing setup.
Absolutely! We offer replacement filters that you can purchase directly on our website. Regular filter replacement is essential to keep your system working effectively.
Filter replacement depends on your water quality and usage, but typically, pre-filters should be replaced every 6-12 months, while the RO membrane may last up to 2 years. Refer to our product manual for detailed maintenance guidelines.
Minimal maintenance is needed. Regularly replacing filters and periodically sanitizing the system will ensure its long-lasting performance. We provide guidance for maintenance in the product manual and offer customer support if you have questions.
Yes, RO water is safe and pure, making it suitable for all ages. The system removes harmful contaminants, providing high-quality drinking water for you and your family. Our systems remove over 99% of harmful contaminants.
Yes, our RO systems are designed for portability. If you’re moving, you can uninstall the system and reinstall it at your new location or reach out to us for professional assistance in your new area if needed.
After purchasing an RO system with installation, you’ll receive a link to our scheduling calendar to choose a convenient installation date. Our team will confirm the appointment and provide all necessary details.
You can easily reschedule your installation by contacting our support team at least 24 hours before your appointment. We’ll help you find a new date that works.
Technical FAQs – Reverse Osmosis Systems
Our reverse osmosis systems come with a dedicated digital faucet to monitor the system’s performance and filter status. The faucet requires a 1-inch hole in your sink or countertop. If there’s no existing hole, our installer can drill one during installation.
Yes, if you have a pre-existing soap dispenser or spray hose hole, we may be able to use it for the RO faucet. This can reduce your installation cost by $45, which many customers apply toward purchasing replacement filters.
Yes, our RO system needs power to operate, as it includes components that require electricity for efficient filtration. You’ll need an accessible power outlet under the sink or nearby to plug in the system.
If there’s no outlet available, our licensed technician can install one during the installation of your RO system. This service incurs an additional charge, which varies based on your location and the complexity of the work. We will work to provide you with the best quote available from our installer network.
Yes, our RO systems are designed with compact, under-sink installation in mind. However, if space is particularly limited, our technician can help determine the optimal placement or suggest modifications to ensure a secure fit.
The RO system typically connects to your cold-water supply line. Our installer may need to make minor adjustments or add fittings to ensure a proper connection. If you’re installing the system yourself, ensure you have the correct adapters or reach out to us for guidance on compatible fittings.
In most cases, no extra bracing is required, but if the sink or countertop material is particularly thin, our installer may recommend reinforcement to ensure the faucet is stable.
The digital faucet tracks the status of your filters and alerts you when it’s time for a replacement. It provides easy-to-read status lights, so you can see at a glance if any action is needed to maintain optimal system performance.
Yes, for best performance, the incoming water pressure should be between 40 and 80 PSI. If your water pressure is lower, a booster pump may be necessary, while higher pressures may require a pressure regulator to protect the system.
The digital faucet itself requires minimal maintenance. Periodically cleaning the faucet exterior and replacing the batteries, if applicable, ensures accurate monitoring of filter status.
Our RO systems are compact, but we recommend at least 18 x 18 inches of free space under your sink to ensure easy installation and access for maintenance.
RO systems do produce some wastewater, which is sent down your drain. Our systems are designed to be efficient, typically producing 1-2 gallons of wastewater per gallon of purified water. This waste ratio may vary slightly based on water quality and pressure.
While the system is designed primarily for one faucet, some customers opt to connect it to an additional ice maker or refrigerator. Our installers can advise on the feasibility and any additional modifications needed for multi-appliance connections.
RO systems may slightly reduce water flow due to the filtration process. However, the digital faucet is designed to balance pressure effectively, ensuring you have an adequate flow rate for everyday drinking and cooking needs.
Standard installation takes about 1-2 hours. If additional services like outlet installation or hole drilling are needed, it may add extra time based on the specifics of the setup.
Please contact us if you have any questions.
Contact Us
+1(703) 855-6622
Mail Us
info@cleanerwater.co